FiTech guarantees its parts and is confident that our products will meet with your complete satisfaction. If the product does not meet your expectations, return it within 60 days for a refund or exchange. You can return the new, unused part within 60 days from the purchase date. To make a return, call our Customer Service Dept. at 951-340-2624 to receive a Return Merchandise Authorization (RMA) number. You must include the RMA number and a copy of the product purchase receipt with the return. The product must be sent back freight prepaid, in the original manufacturer’s box to FiTech Customer Service/ 12370 Doherty St. Suite A, Riverside, CA 92503 . Returns may be subject to a 15% restocking fee. No refunds will be issued without a copy of the receipt.
Customers needing warranty repair or a return can email firstname.lastname@example.org. **Warranty email is only for checking status of an existing RMA. If an RMA is needed please contact technical support first. .
Order Changes And Cancellations
All requests to change or cancel an order should be made over the phone with one of our representatives. Requests sent via email may not be received in time, and your order may ship. Please double check that your order is correct before clicking ‘Submit Order’.
An order that has already received tracking information cannot be cancelled. Please call us to set up a Return Merchandise Authorization (RMA) once your order has been received.
If you need to change the address on an order in transit with FedEx, please call us at (951) 340-2624. There will be a fee of $10 per package. Orders shipped with USPS cannot be changed while in transit.
For questions or comments please contact us anytime, thank you!